Riccars Red Carpet Service

 

 

Rolling Out the Red Carpet

 

Premium Vacuums Deserve Red Carpet Service

One of the advantages of buying a Riccar premium upright vacuum is the Riccar Red Carpet Service Plan. It’s like a preventive health checkup for your vacuum.

For qualifying Riccar vacuums, the plan offers free tune ups for the vacuum during specific time intervals. It helps keep your vacuum running at peak performance.

 

Vacuums Eligible for the Red Carpet Treatment

If you purchased your vacuum new from a Riccar retailer or from Riccar.com, and it has a Red Carpet Service Plan sticker on the back of the machine, then your vacuum qualifies for the plan.(1) See the table below for a list of qualifying vacuums. The retailer (or you) should write in your name and purchase date on the sticker. All future service dates are based on your purchase date.

Bring in your vacuum for Red Carpet Service Plan tune ups at the intervals specified below. Riccar retailers will honor the plan 30 days before and after specific anniversary dates. Some retailers will have you fill out a reminder postcard when you purchase your vacuum. Just to be sure, it’s a good idea to add a reminder to your calendar.

 

 

During your Red Carpet Plan visit, your retailer replaces the bag and filter in your machine and gives it a full tune up and cleaning. During the tune up, these items are inspected if applicable to your model:

  • Belt
  • Agitator brush strips
  • Hose
  • Full bag indicator
  • Brushroll jam indicator
  • Floor selector switch (if applicable)
  • Carpet height adjustment
  • Headlights
  • Suction and airflow

For these items, normal warranty procedures apply and will be replaced at no cost if any item is found to be defective. Charges may apply to replace items not covered by the warranty or for failures that result from abuse to the vacuum or commercial use.

 

Free Tune Up Schedule After Purchase

The Red Carpet Service Plan offers three free tune-ups to R40P customers the first 11-13 months after purchase, the second 35-37 months after purchase and the final tune-up 59-61 months after purchase.

For R30, R25, R20, R10 and Vibrance models that qualify, the plan offers free tune ups the first 11-13 months after purchase and the second 35-37 months after purchase.(2)

The schedule below spells out the number of visits and the intervals when the service must be conducted for the plan to remain valid.

 

Tune Up Schedule

Model # of Visits Service Intervals
R40P 40 Series Premium 3 11-13 Months, 35-57 Months, 59-61 Months
R30PET 30 Series Pet 2 11-13 Months, 35-37 Months
R30D 30 Series Deluxe 2 11-13 Months, 35-37 Months
R25P Premium 2 11-13 Months, 35-37 Months
R20UP 20 Series Ultra-Premium 2 11-13 Months, 35-37 Months
R10CV Cordless SupraLite 2 11-13 Months, 35-37 Months
R10P Premium SupraLite 2 11-13 Months, 35-37 Months
VIBDL Vibrance Deluxe 2 11-13 Months, 35-37 Months

 

While your vacuum is being pampered by a Riccar service technician, your retailer may offer you a courtesy vacuum so you can use one of the newest Riccar models while you wait. Be sure to ask because it’s a great time to check out a newer or different model that you may ending up loving as much as your current vacuum.

Regular vacuum maintenance can help prolong the life of your vacuum. Even the highest quality vacuums built to last for decades need a little TLC regularly. For more information about the Red Carpet Service Plan, find your nearest Riccar retailer, or call 888-674-2227.

(1) Plan requirements: Service must be performed within 30 days preceding or following the anniversary of the date on which the vacuum was purchased in order to keep the Red Carpet Service Plan valid. If any service date is missed, the Red Carpet Service Plan is cancelled immediately, however the vacuum’s warranty will remain valid until it expires. The Red Carpet Service Plan is non-transferable and applies only to household use. Vacuums used commercial are excluded.

(2) Red Carpet Service Plan models change periodically. Your local Riccar retailer can tell you if your model is covered.